FAQ

Yes. You can choose our complimentary titirobox gift card and add your personal message at no extra cost. If you’d like something a little more special, you can upgrade to one of our designed greeting cards for an additional charge and include your personalised message.

No. We don’t include invoices or pricing information inside our gift boxes, so your gift can be sent directly to the recipient.

Every titirobox gift is carefully arranged and beautifully presented in our signature gift box. Each gift is thoughtfully finished and securely packed inside a protective shipping carton to help ensure it arrives looking just as beautiful as when it left us.

Yes. If you’re sending gifts to multiple addresses, please place a separate order for each delivery address. For larger or corporate orders going to multiple addresses, please contact us at info@titirobox.co.nz and we’ll be happy to assist.

Yes. We offer corporate and bulk gifting for businesses, teams, clients and special occasions. We offer discounts on larger orders. Please contact us at info@titirobox.co.nz with the quantity you require and the gift boxes you’re interested in, and we’ll be happy to discuss your requirements and available options.

We deliver throughout New Zealand to residential and business addresses. Please note that we’re unable to deliver to PO Boxes. Rural delivery is available, and additional delivery time may apply depending on the location.

Delivery costs are calculated based on your location and the delivery option selected at checkout. Rural delivery rates may vary. Free standard delivery is available on orders over $189 to one address.

Delivery times vary depending on the destination and delivery option selected. Please allow additional time for rural addresses and during busy periods. Delivery timeframes are estimates only and cannot be guaranteed

We’re unable to guarantee delivery on a specific date. Orders placed before 11am Monday to Friday will be dispatched the same business day, while orders placed after 11am will be dispatched the next business day. Delivery timeframes are estimates and may vary depending on the destination and courier service.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery. If you haven’t received your tracking email, please contact us at info@titirobox.co.nz.

Yes, we deliver to rural addresses throughout New Zealand. Rural delivery charges apply and deliveries may take an additional 1–3 business days. Please ensure you select the correct rural delivery option at checkout.

Unfortunately, we’re unable to deliver to PO Boxes. Please provide a residential or business street address when placing your order.

At this stage, we only deliver within New Zealand and do not offer international shipping.

We take great care when packing every gift, but if your order arrives damaged, please contact us as soon as possible at info@titirobox.co.nz. Please include your order number and clear photos of the damaged item and packaging so we can assess the issue and help arrange an appropriate solution.

Due to the nature of our gift boxes, we’re unable to accept returns or exchanges for change of mind. If your gift arrives damaged, faulty or incorrect, please contact us as soon as possible at info@titirobox.co.nz and we’ll work with you to arrange an appropriate solution.