Refund policy

At titirobox, we take great care in preparing and packing every gift box. If something isn’t quite right with your order, please contact us as soon as possible, preferably within 48 hours of delivery, at info@titirobox.co.nz.

 

DAMAGED, FAULTY OR INCORRECT ITEMS

If your gift arrives damaged, faulty, or contains an incorrect or missing item, please contact us with your order number and clear photos of the item and its original packaging.

Once we have reviewed the issue, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

Please keep the item and all original packaging until we have completed our assessment, as these may be required for a courier claim.

 

RETURNS

Please contact us at info@titirobox.co.nz before returning any item. Items returned without prior approval may not be accepted.

If a return is approved, we will provide instructions on how and where to send the item.

 

CHANGE OF MIND

Due to the nature of our gift boxes and the products they may contain, we are unable to offer returns or refunds for change-of-mind purchases.

Please choose your gift carefully before completing your order.

 

NON-RETURNABLE ITEMS

We are unable to accept returns for:

  • Gift cards
  • Sale or clearance items
  • Personalised or customised products
  • Perishable food items
  • Items that have been opened, used or are not in their original condition, unless the item is faulty

 

CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

 

CONTACT US

If you have any questions about a return, refund or an issue with your order, please contact us at info@titirobox.co.nz.