ORDERS & PAYMENTS
All prices are in New Zealand dollars (NZD). Orders are confirmed once payment has been successfully received. We reserve the right to cancel or refund an order if a product is unavailable or if there has been an error in pricing or product information.
PRODUCT AVAILABILITY & SUBSTITUTIONS
From time to time, an item may become unavailable due to stock availability or seasonal changes. In these circumstances, we reserve the right to substitute the unavailable item without prior notice with a product of equal or greater value and similar quality and style. We will always take care to ensure that any substitution complements the overall gift box.
RETURNS & EXCHANGES
Due to the nature of our gift boxes, we do not accept returns or exchanges for change of mind.
If an item arrives damaged, faulty or incorrect, please contact us at info@titirobox.co.nz as soon as possible after delivery. We may request photographs of the item and packaging so we can assess the issue and arrange an appropriate solution.
Sale items, personalised or custom orders, and bulk or corporate orders are not eligible for return or exchange for change of mind. Nothing in these Terms & Conditions affects your rights under the New Zealand Consumer Guarantees Act 1993.
DELIVERY
Please ensure that all delivery information provided at checkout is correct. Titirobox cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery details supplied with the order.
Delivery timeframes are estimates and may be affected by circumstances outside our control, including courier delays, weather and peak delivery periods.
Please refer to our Shipping & Delivery page for further information.
GIFT PRESENTATION
We take care to present each gift beautifully. As products and packaging may occasionally change, the appearance of your gift may vary slightly from photographs shown on our website.
CANCELLATIONS & CHANGES
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been prepared or dispatched, we may not be able to make changes or cancel it.
WEBSITE INFORMATION
We aim to ensure that product descriptions, images, prices and other information on our website are accurate. However, we reserve the right to correct errors and update product information or pricing when necessary.
GOVERNING LAW
These Terms & Conditions are governed by the laws of New Zealand.
CONTACT US
If you have any questions about your order or these Terms & Conditions, please contact us at info@titirobox.co.nz.